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Tickit On Demand Release 3.7.1 is now available.

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Since its original deployment in 2007, Tickit Systems has committed to the ongoing and continuous development of Tickit on Demand, our flagship GRC product. Our goal then was for Tickit On Demand to be the GRC system of choice, and that commitment continues to this day.

The latest release of Tickit On Demand, version 3.7.1, has now been applied to all client systems.
Here is a summary of the most significant changes in this release;

  1. We have added a new optional Security feature – Single Sign On.
  2. The Incident module has been updated to allow new Incidents to be saved in “Draft” mode. Each “Draft” can then be recalled and completed at a later time.
  3. We have added an Export and Import capability for Audit Questions within the Audit module. This allows for the full development of  Audits in the Sandbox, with the questions then able to be transferred to the Live system as necessary. This removes the time-consuming re-entry of the questions in the Live system.
  4. We have improved the URL type Custom field. You are now able to store and use multiple URLs within the same field.
  5. We have extensively improved the layout of the Policy module. The changes include additional fields in the Policy record, greater visibility of current and archived documents, and improved control over linked Tasks.

In addition to the above new functionality, we have applied multiple client-requested updates to the existing modules.

If you would like to know more about the contents of the latest release, the new features now available, or Tickit On Demand in general please contact us at info@tickitsystems.com.au for more information.

Serious Incident Response Scheme (SIRS) in Tickit on Demand

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sirs

 Serious Incident Response Scheme (SIRS) commences 1 April 2021

 

What is a reportable Incident?

  • Unreasonable use of Force
  • Unlawful sexual contact or inappropriate sexual conduct
  • Psychological or emotional abuse
  • Unexpected death
  • Stealing or financial coercion by a staff member
  • Neglect
  • Inappropriate physical or chemical restraint
  • Unexplained absence from care

These must be reported even if alleged or suspected.

From 1st April 2021 – All ‘priority 1’ incidents must be reported within 24 hours of the incident.

From 1st October 2021 – Residential Aged Care providers will also be required to report all “priority 2” incidents to the Commission within 30  days of becoming aware of the incident.

 

What is the Serious Incident Response Scheme (SIRS)?

The Serious Incident Response Scheme (SIRS) is the new Government initiative to help reduce the risk of abuse and neglect for people living or staying in a residential aged care home. Aged care providers have obligations to manage and report serious incidents in residential aged care.

 

When will the SIRS commence?      

1st April 2021. Providers of aged care must have in place an effective management system. All “priority 1” incidents are required to be reported to the Commission.

 

RESOURCE

Effective incident management systems: Best practice guidance | Aged Care Quality and Safety Commission

 

Components of the SIRS

There are 2 main components of the SIRS.

  • Incident Management Obligations
  • Compulsory Reporting Obligations

 

Incident Management Obligations

The SIRS requires every residential aged care service to have in place an effective incident management system. This is vital in minimising the risk of and respond to, incidents that occur in a residential care setting.

 

Compulsory Reporting Obligations

All approved providers will be required to report serious incidents involving aged care consumers to the Commission, and the Police where the incident is of criminal nature.

 

Contact us to learn how Tickit On Demand can help you manage compliance in your highly regulated industry.

New Compliance Module now available!

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Until now, Tickit On Demand has used the flexibility, configurability and simplicity of our Tasks module to meet the Compliance requirements of our customers. The Tasks module is designed to capture a signoff when an activity (i.e. a Task) has been completed. The ability to change the Terminology within the system, to customise fields, categories and responses allowed clients to configure the tasks module very specifically for their Compliance requirements. This methodology has worked well, with many of our clients complimenting the ease-of-use of the current process.

Still, we thought that there was room for improvement.

As the Tasks module can be used for many different applications eg Risk Controls, Audit Agreed Actions or Compliance Obligations, the terminology that is used needs to be appropriate for all situations.

It was decided that the best way forward would be to look for the best of both worlds. We wanted to maintain the existing simplicity of the Tasks module in a new, bespoke Compliance module. This would ensure that the Compliance module operates in exactly the same way that it does now, but would offer many benefits including;

  • Compliance specific terminology
  • Compliance specific custom fields
  • Compliance specific category structure
  • Compliance specific permissions structure

Perhaps the biggest benefit to a separate Compliance module will be the ability to link a Compliance Allocation to Task Allocations. This allows you to not only track your compliance activities, but also any other actions that you are performing to ensure your compliance, such as reviews, audits, spot checks and so on. By linking these Tasks to your Compliance requirement, you can review and report on the progress of these activities and be truly informed when responding to your Compliance attestations.

If you would like to know more about the Compliance module or Tickit On Demand in general please contact us on info@tickitsystems.com.au for more information.

Release 3.7 of Tickit On Demand is now available!

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We understand that continuous improvement is important to all of our clients. This applies not just to the systems and processes that you employ, but also to the products that you use throughout your organisation.

Here at Tickit Systems, the same principals apply.

Our goal is for Tickit On Demand to continue to be the GRC system of choice. Our commitment to this goal is demonstrated by the ongoing and continuous development of Tickit on Demand since it was first deployed in 2007.

The latest release of Tickit On Demand, version 3.7, has been applied to all of our client systems.

Below is a summary of the most significant changes in this release;

  1. We have integrated two modules from our Education package (the Policy and Accreditor modules) into the main product line. These modules are now available as add-ons to the current products.
  2. We have added a dedicated Compliance module. This is available free of charge to all clients.
  3. We have added a new optional Security feature – Two Factor Authentication.
  4. We have implemented a new option for recording and tracking Risk Controls within a Risk Assessment

In addition to the above new functionality, we have applied multiple client-requested updates to the existing modules.

If you would like to know more about the contents of the latest release, the new features now available, or Tickit On Demand in general please contact us at info@tickitsystems.com.au for more information.

Managing Policy and Procedures Review Dates

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Policies and Procedures are an essential component of any organisation.

procedure policies

The ever-changing laws and regulations can make it incredibly difficult to keep your policies and procedures up to date, let alone remembering when they all need to be reviewed. Gone are the days of spreadsheets and sorting the dates and wondering “What if I missed an important Policy review?”  Technology nowadays is making life both easier and simpler for us in managing the overview of policies and procedures. How easy would life be if an email was sent directly to our inbox letting us know that a policy or procedure needs to be reviewed? What if managers can have the reassurance that their staff has actually reviewed the policy or procedure? Utilising software to set up reminders, has become a necessity, especially with the ever-growing number of policies and procedures that need to be reviewed. Every organisation needs to keep on top of this to reduce its risk of not complying with the current regulations.

Whether you have workplace health and safety guidelines or data protection policies, you need to ensure that they are not out of date and they are circulated to all employees.

A clear suite of policies and procedures in any organisation assists in the demonstration of compliance.

Feel free to contact Tickit Systems for any information, or for a demonstration on how software can assist your organisation.

Tickit On Demand’s Policy Module

NEW!!! Whistle Blower New Legislation 2019!

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whistle

Your Risk Register may need to be reviewed.

Commencing 1 July 2019, public, large proprietary companies, as well as trustees of private companies that are registrable superannuation entities, are now required to have a whistleblower policy in place and implemented by no later than 1st January 2020.

 

Australia made a commitment as a member of the G20 to increase whistleblower protection and help provide safe ways for individuals to report misconduct, crime, and corruption. Even if your organisation has a current whistleblowing policy, it will need to be revised to comply with the new legislation.

 

The aim of the whistleblower legislation is to not only to create a stronger whistleblower protection regime covering the corporate, financial and tax sectors but also to encourage ethical whistleblowing and discourage white collar crime.

 

If your company has at least two of the following, your whistleblowing policy needs to be amended.

  • revenue of at least $25 million
  • consolidated gross assets of at least $12.5 million
  • at least 50 employees within the company and entities it controls

To comply with the legislation, a whistleblower policy will need to contain:

  • protections available to whistleblowers, including protections under the Corporations Act;
  • who can receive disclosures qualifying for protection under the Corporations Act (protected disclosures), and how they can be made;
  • how the company will support whistleblowers and protect them from detriment;
  • how the company will investigate protected disclosures;
  • how the company will ensure fair treatment of employees who are mentioned in protected disclosures, or to whom such disclosures relate;
  • how will the policy be made available to officers and employees; and
  • any other matters prescribed by regulations

All companies should have a whistleblower policy to ensure good corporate governance.

A suite of policies and procedures can be used with Tickit On Demand Software to assist with organising and updating your policies.

Tickit On Demand – Your Ticket to Compliance!

Updates to NESA Manuals

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updates to nesa manuals

 

NESA announced on the 21st January 2019 that updates have been made to their Manuals.

The Registered and Accredited Individual Non-government Schools (NSW) Manual, the Registration Systems and Member Non-government Schools (NSW) Manual and the Registration Process for the NSW Government Schooling System Manual (the Manuals) have been amended.

The list of amendments that relate to the Child Protection Section of the Manual which is applicable to both Day and Boarding Schools are provided in the NESA announcement. This will guide each school to review their Incident Reports and Tasks and update those sections of their Compliance Software as required. NESA has also provided an updated version of the Manuals and has highlighted the “Track Changes”.

The updates require schools to “set clear guidelines and expectations for stakeholders regarding complaints or allegations of staff misconduct or reportable conduct and to publish the school’s complaint handling procedures regarding allegations of staff misconduct or reportable conduct.”

Call the staff at Tickit to help guide you through any Compliance requirements including the updates to the “Task” areas as detailed in the NESA Announcement.